Terms & Conditions

Stay informed about our terms.

1. General Conditions

1.1. By subscribing to a service on SkyHost, the customer accepts all the points mentioned in this document, representing all the minimum conditions for the provision of services by SkyHost.

1.2. SkyHost is in the right to change this document without prior notice, and it is up to the client to verify this terms. The changes will be, whenever possible, notified via digital means or by updating the final date in this document.

1.3. We may also provide the costumer's data for legal purposes if it is requested by competent authorities and legally registered.

1.4. If you do not comply with the terms in this document, it may result in the cancellation and termination, in whole or in part of the services associated with the client.

1.5. In case of any service be detrimental to the proper performance of the services provided, SkyHost is entitled to suspend / terminate the service without prior notice.

2. Web Hosting

2.1. The hosting of illegal content and / or related to pedophilia, racism, terrorism or hacking is expressly forbidden.

2.2. SkyHost reserves the right to assign to the customer additional charges for any consumption of traffic, space, CPU or memory that may arise from the incorrect use of the service or lack of responsibility in the use of the service.

2.3. You can not use shared hosting services as a storage device for backups.

2.4. SkyHost reserves the right to remove and / or cancel automatic backup of accounts that exceed the stipulated space limits.

3. Backups

3.1. In the event of termination of the service, the respective backups will be permanently deleted.

3.2. SkyHost makes local and remotely backups of all of the web hosting on a daily basis and is the responsibility of the client to make their own backups.

3.3. SkyHost retains the right not to provide Teamspeak backups or any other type of service.

3.4. SkyHost does not back up TeamSpeak3 and Game Servers, if the customer wants daily backups contact support.

3.5. Automatic backups will only be processed on web hosting accounts that do not exceed 20GB of space.

4. Support

4.1. SkyHost retains the right to deny support to any customer requesting support outside of our hours of operation.

4.2. Abuse against our team will not be tolerated. The use of aggressive language, threats or offenses may lead to suspension or cancellation of your services.

4.3. SkyHost does not rest support via whatsapp (call), only via message.

5. DownTime

5.1. SkyHost reserves the right to interrupt its services for the necessary time, informing the client in advance for maintenance operations and / or other types of interventions that it seems necessary.

6. Configurations

6.1. After the configuration of the game servers has been completed, any changes made by the client / third parties to our settings, it is up to the client to correct them, because he automatically loses any support.

6.2. We won't change any compiled plugins from the server to another 'community'. After the configuration is done, the only support we have is for the 'community' with that name and only for the owner where the config was bought. No backup will be given, the client must make his own backups.

6.3. After the server is offline (no payment or it end project) all support will be canceled.

6.4. After the end of the configuration support service, the client has 15 days to return regulate their services, in case that doesen't happend in 15 days, they will need to pay the full price of the configurations to have that service back.

7. Refunds

7.1. In any situation SkyHost provides a full or partial refund of our services. No refund will also be granted in case of abuse or breach of our terms of service and service usage policies. However, in the case of monthly plans there are no refunds.

7.2. After the payment, the customer has 3d to ask for his money back if so intender. Services allowed: TeamSpeak, Web Hosting, VPS and GameServers.

7.3. SkyHost maintains a 3days refund policy (including date of purchase as the first day) provided there is a genuine technical issue with the server that takes more than 24 hours to resolve.

8. DMA or Take Down

8.1. After receiving a take down request, we give 48h to the client to remove the content or the service from our jurisdiction, if there is no exercise, SkyHost permanently removes the content.

9. Privacy Policy

9.1. At no time SkyHost will provide such data to third parties except when requested under legal orders.

9.2. The SkyHost privacy policy falls within the situations provided by applicable law.

10. Right of Admission

10.1. SkyHost reserves the right to refuse or cancel the provision or renewal of any service, being exempted from justification in its final decision. If the service is canceled after activation of the account, the amount will be returned to the client for the period paid for the account in question.

11. Conduct

11.1. The order of services implies full acceptance of these terms and conditions.

11.2. SkyHost reserves the right to change these Terms of Service, its products and services and respective prices / prices, whenever it seems necessary, without prior notice.

12. Website Construction

12.1. A full or parcial remotion of our brand, in websites developed by SkyHost, result in a full stop in possible and actual developments.

Last Change: 23 November 2021